Company Name: TARDIS LLC
Address: 5830 E 2nd St, Ste 7000 #29051, Casper, Wyoming 82609, United States
Email: contact@myerlona-us.com
Website: https://myerlona-us.com
At Erlona™, customer satisfaction is our priority. If you experience any issue with your order, our support team will do everything possible to find a fair and satisfactory solution.
Any request for a return, exchange, or refund must be submitted within 30 days of receiving your order.
Requests submitted after this period may not be eligible for processing.
To review your request, we may ask you to provide:
Your order number.
A clear description of the issue.
Photos or videos, if applicable.
Returned products must be clean, in their original condition, and include any accessories whenever possible.
Returns are accepted in the following situations:
Defective product.
Product damaged during shipping.
Incorrect item received.
Order processing error.
Exercise of your legal right of withdrawal where applicable.
Before returning any product, you must contact our customer support team at:
The return address is not automatically included with your package.
It will be provided by email once your return request has been approved.
Returns sent without prior authorization may be refused.
Return shipping costs are the responsibility of the customer, except in the following cases:
Our error.
Defective product.
Incorrect product received.
For hygiene and safety reasons, certain products cannot be returned once they have been used.
This includes:
Products showing signs of use.
Items returned in a condition that makes them unsuitable for resale.
If your product arrives damaged or has a confirmed manufacturing defect, we may offer:
A replacement product.
A new shipment.
A full refund after reviewing your request.
If you receive a product different from the one you ordered, we will work quickly to correct the issue.
If the shipping carrier confirms that your package has been lost, we may offer:
A replacement shipment.
or
A full refund.
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, cancellation can no longer be guaranteed.
For urgent cancellation requests, please contact:
Once your refund has been approved, it is generally processed within 5 to 21 business days using the original payment method.
The exact timeframe may vary depending on your bank or payment provider.
Original shipping charges are non-refundable, except in the following situations:
Defective product.
Incorrect product received.
Order processing error on our part.
In accordance with European consumer protection laws, customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving their order.
Products must be returned unused, in their original condition, and suitable for resale.
Unless otherwise required by law, return shipping costs related to exercising the right of withdrawal are the responsibility of the customer.
Erlona™ reserves the right to refuse any request that appears abusive, fraudulent, or reasonably suspected of fraudulent activity.
If you have any questions regarding your order, a return, or a refund, please contact us:
Our customer support team typically responds within 24 to 48 business hours.
Please fill out the following form to submit your withdrawal request.
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